CentNow · Quick Voucher Express Limited
Terms & Conditions
These terms explain how approved agents may use CentNow, a transaction-technology product of Quick Voucher Express Limited.
1. About CentNow
CentNow provides a technology platform and agent workspace for supported deposits, cash-outs, bill payments, transaction records, float information, and commission information. CentNow is not a bank and does not provide a customer wallet or take customer deposits.
2. Approved agents only
Access is limited to applicants approved through CentNow’s onboarding process. You must provide accurate information, protect your password, PIN, recovery codes, device, and login session, and notify CentNow promptly if you suspect unauthorised access.
3. Payment processing and service availability
CentNow routes approved requests through applicable authorised payment channels. Those channels handle payment execution and settlement under the relevant arrangements. A submitted request is not successful until the final provider status is returned and recorded.
4. Agent responsibilities
You must check customer and transaction details before submitting, keep customer information confidential, never request or record a customer PIN, and follow applicable network, biller, fraud-prevention, and support procedures. You must not misuse the service, impersonate another person, reverse a transaction without authority, or use CentNow for unlawful activity.
5. Records, balances, and commissions
Dashboard balances, float figures, transaction history, and commission figures are operational records. They are not a CentNow bank account or customer deposit. Commission availability and redemption remain subject to the applicable programme rules, transaction status, reconciliation, and approval controls.
6. Errors, complaints, and support
Report a payment or account problem through the approved CentNow support channel with the transaction reference. CentNow may investigate, correct records where evidence supports a correction, and route matters concerning payment execution or settlement through the applicable payment-partner process.
7. Changes and suspension
CentNow may update features, suspend access for security or compliance reasons, or require additional verification. Changes to payment-partner arrangements or applicable requirements may affect how the service operates.